Documents
- Claim
- Policy
- Damage report
- Medical documentation
Claims handling means hundreds of claims a month, each with scanned attachments. Deadlines are tracked by hand, and a missing document is discovered late. The system reads the attachments, computes deadlines and reserves and alerts on claims that stall.
Reads
- policyholder, policy, event, amount claimed
- attached and missing documents
Computes
- decision deadline per claim
- reserve per claim
- days waiting on a document
Alerts
- deadline in 5 days
- claim waiting on a document for 10+ days
- deviation from policy terms
Example
Claim 4471
The claim arrived with 38 pages of attachments. The system extracted the policy, the event and the amount claimed, flagged the missing damage report and computed the decision deadline. The adjuster sees everything on one screen and decides.